Why Mortgage Hospitality is Your Superpower

Our secret shopping shows: mortgages feel too TRANSACTIONAL. It's a missed opportunity to be present, engage, and make it PERSONAL. You can't reinforce your value to the borrower if you don’t know what's important to them – their WHY. A few leading lenders embrace it. That's MORTGAGE HOSPITALITY. And you can SYSTEMATIZE it into every single touchpoint. Learn More about Mortgage Hospitality

A Consumer Direct Workshop follow-up from Will Guidara
🎯 Start Tactical
Begin with a role-based AI Agent — an intelligent 24/7 voice assistant trained on our hospitality principles (obviously) and for a specific use-case, such as:
Welcoming New Leads
Inbound/outbound Agents to greet new marketing leads, learn their story, screen for basic intent and ability, and get them excited to talk with the right loan officer - and then route them accordingly.
Pursuing Abandoned Applications
Following up via voice, text, and email with hyper-personalized messaging to re-engage prospective borrowers on incomplete applications.
Database Check-Ins
Regular outbound courtesy check-ins to gauge satisfaction, answer questions, and schedule calls with loan officers to discuss new transactions.
🧭 Go Strategic
Evolve from transactional to personal by building true relationships. Our design group collaborates with your team to architect an amazing borrower experience from start-to-finish, then implements it for scale with the Mortgage Hospitality AI Platform.
Be Forgettable
Eliminate the friction — the delays, the drop-offs, the clunky handoffs, the repetition, the inconveniences. Redesigned communication flows feel effortless and seamless — so easy for borrowers that they don’t even notice.
Be Unforgettable
Introduce hospitality-driven interactions that build emotional connection — small, intentional touches and signature moments that make borrowers remember because they feel seen, feel heard, and feel important.
Increase conversions, raise satisfaction scores, capture follow-up transactions, boost word-of-mouth referrals. This is your sustainable competitive advantage.
📞 What's Next:
Learn more — and share your vision — in a custom 30-minute strategy session with your leadership team and STRATMOR's systematized hospitality experts.
Why hospitality? What can I do with AI? You’ll walk away with all the answers.
Schedule Your Free Hospitality Consultation!
Hospitality is in our DNA
Developed with NYT Bestselling author of Unreasonable Hospitality, former owner of the World's #1 Restaurant, founder of the Welcome Conference, and co-producer of The Bear, Will Guidara.
Systematized Hospitality blends operational insight, advanced AI technology, and world-class hospitality expertise — because we're all in the business of hospitality — so serving borrowers becomes your competitive advantage.